Elaris theme support

Support policy

What we help with (free for as long as you use Elaris):

• Questions about theme settings, sections, blocks and features described in the documentation
• Bugs in the theme's code, which we fix in a theme update
• Help installing or updating the theme

What we don't cover:

• Code changes you or a developer made, and problems they cause
• Third-party apps and their app blocks. Please contact the app developer.
• Custom design or development work
• Store set-up that isn't part of the theme: payments, shipping rates, domains, taxes and markets

Response time: we reply within 2 business days (Monday to Friday, excluding public holidays).

Languages: English.

Before you contact us, try this in a duplicate of the theme: turn off app embeds (Customize → App embeds) and undo any code changes. Many problems come from app conflicts or edited code.